Nūvai
Legal

Privacy policy

Last updated: June 2026

1. Data controller

Nūvai AB, company reg. no. 559583-6171, is the controller for the processing of your personal data. You can reach us at info@nuvai.se.

2. What data we process

We process data that you provide to us yourself when you contact us, book, screen and receive treatment. This may include your name, personal identity number, contact details, health data, medications, treatment history and information about your wellbeing over time.

We also process technical data when you visit our website, such as IP address, device information and cookies in accordance with our cookie policy.

3. Purposes and legal basis

We process your data in order to provide you with care, fulfil our agreement with you, meet legal obligations under the Patient Data Act and the Accounting Act, and to develop and improve our services.

The processing of health data takes place on the basis of current GDPR, that is, for health and medical care purposes.

4. Recipients of data

We only share data with third parties when it is necessary to provide care or comply with the law. This may, for example, be medical record system providers, laboratories, payment intermediaries or authorities. All providers are bound by data processing agreements.

5. Retention period

Medical records are kept for at least 10 years in accordance with the Patient Data Act. Other data is kept for as long as is necessary for the purpose for which it was collected, or for as long as applicable law requires.

6. Your rights

You have the right to request access to, rectification or erasure of your data. You also have the right to object to processing, request restriction and the right to data portability to the extent the law allows.

You always have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY) if you consider that our processing breaches the General Data Protection Regulation.

7. Security

We work continuously with technical and organisational security measures to protect your data against unauthorised access, loss or alteration. All medical record data is stored within the EU/EEA.

8. Contact

If you have questions about how we process your personal data, contact us at info@nuvai.se.

Answers to our most common questions.

Is esketamine treatment legal in Sweden?

Yes, esketamine treatment is legal in Sweden when prescribed by a licensed physician. Esketamine has been used medically for over 50 years and is an approved medicine. At Nūvai the treatment is administered under controlled conditions by qualified medical staff, in accordance with current regional guidelines.

What does the treatment cost?

Nūvai's goal is that precision therapy, with or without treatment additions, should be accessible to everyone who needs it. Today the treatment is paid for privately, but we are working towards being able to cover all or part of it through private insurers or health insurance (within the high-cost protection scheme) in the future. The cost varies depending on the treatment plan and individual needs. A digital screening call costs SEK 2,500. Ketamine-assisted therapy starts from 33,000 kr. We also offer the option to pay in instalments via Klarna. You are welcome to contact us for a personal and free cost estimate.

How many sessions are needed?

The number of sessions depends on the type of treatment, your needs and how you respond to it. The plan is followed up and adjusted continuously together with your therapist. For ketamine-assisted precision psychotherapy the model is inspired by international protocols where ketamine is usually given as a series of six infusions over about four weeks. Psilocybin-assisted therapy takes place abroad and usually involves 1–2 dosing sessions over a week, with time for local preparation and integration. Breathwork as a treatment addition is usually provided twice a week for four weeks, either at the clinic or online. The exact scope is always tailored to your situation, your goals and your response to treatment.

Can I continue with my current medication?

In most cases you can continue with your existing medication, but this is assessed individually by our physicians who are specialists in psychiatry and anaesthesia. Some medicines may need to be adjusted ahead of treatment, and sometimes it is desirable to taper off or change them afterwards. We help you with this if you wish. At the initial consultation our physicians review your full medication list and give concrete recommendations. Never make changes to your medication without consulting your care provider.

Can I be referred by my doctor or psychologist?

Absolutely. We accept referrals from other care providers and they can contact us directly by email at info@nuvai.se. You are also welcome to apply for an assessment yourself — a referral is not a requirement to begin treatment with us. Please be careful not to write personal data in emails to us.

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